FAQs

Is the vehicle’s year of manufacture provided in the information?

Yes if available, the year of our vehicles will be provided.

How long does it take for your company to have the payment confirmed in your account?

Please allow us a minimum of 3 business days for the payment to be confirmed especially when the intermediary bank is involved.

Who is responsible for paying the bank transfer fee?

Any bank fees relating to the transfer are the responsibilty of the customer. Please confirm with your bank what fees, if any will apply to your purchase.

Why have there been delays with my shipment?

We try our best to supply accurate shipping information to all of our customers. However, once with your purchase is with the shipping company any changes to the schedule are unfortunately outside our control. Please contact the shipping company directly for any further information.

What does ‘Under Offer’ mean?

A vehicle is “Under Offer” once a customer has made the formal offer on the vehicle, but the payment has not yet been confirmed. The vehicle will remain in the inventory until payment is confirmed. It will become available to the other customers when the offer made is rejected or expires.

What payment methods are accepted by D&D Management?

Due to the high frequency of credit card fraud we only accept payment via electronic bank transfer to our designated bank account.

How long will it take for my car to be delivered?

Unfortunately we are unable to give you a precise delivery date as the exact time will be dependant on the shipping schedule. We will endeavour to have your purchase on the earliest available vessel once the purchase is complete. In most cases vehicles will be delivered in 4 to 8 weeks.

Are your cars inspected before going up for sale?

Our team of highly skilled professionals carefully inspect every car as they arrive. Every car sold has been thoroughly inspected to provide the most accurate information possible, and ensure no unwanted surprises for our customers.

Can I pay in any currency?

Basically JPY is ideal, however, USD is acceptable as well. Please let us know in advance if USD is preferred.

Where do I get information about my cars shipping schedule?

Once your car has been confirmed for shipment we will send you a shipping notice via email.